Refund & Replacement Policy

Thank you for shopping with Novurix. We are committed to providing high-quality products and ensuring a smooth shopping experience. Please read our Refund & Replacement Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

Replacement Eligibility

Eligible Products

If you receive a product that is:

• Incorrect

• Faulty

• Damaged

• Broken during transit

you are eligible for a replacement, subject to the conditions outlined in this policy.

Replacement Timeframe

• Replacement requests must be submitted within 30 days of the delivery date.

• Requests made within 7 days of delivery are eligible for a free replacement.

• Requests submitted after 7 days but within 30 days may be subject to applicable replacement or shipping charges.

Replacement Process

Step 1: Contact Support

To request a replacement, please contact our customer support team within the eligible timeframe and provide:

• Your order number

• A clear video showing the issue with the product

• Photos (if requested)

In many cases, our support team can help resolve the issue without requiring a replacement.

Step 2: Replacement Approval

If the product is confirmed to be defective, damaged, or incorrect, we will arrange a replacement using one of the following methods, depending on your location and product type:

Option A – Return & Replacement

You may be asked to return the product in its original packaging, including all accessories. Once the returned item is received and inspected, your replacement will be shipped within 5 working days.

Option B – Courier Exchange

Where available, we will arrange a courier pickup and replacement within 14 working days. Please ensure the product is securely packed in its original packaging with all included accessories.

Conditions

• The product must be returned with its original packaging and all accessories.

• Replacement requests for products damaged due to misuse, improper handling, or unauthorized repairs may be declined.

• We do not offer replacements for change-of-mind purchases, incorrect product selection, or personal preference.

Refund Policy

At this time, Novurix does not offer refunds. We only provide replacements for products that are verified as incorrect, damaged, broken, or defective upon delivery.

Need Assistance?

If you have any questions regarding your order or need help with a replacement request, please contact our customer support team:

Email: info.novurix@gmail.com

We appreciate your trust in Novurix and are committed to resolving any product issues as quickly as possible.