Shipping policy

Thank you for shopping with Novurix. We are committed to delivering your order quickly, safely, and efficiently.

This Shipping Policy explains our shipping process, delivery timelines, and important information regarding your order.

1. Order Processing Time

  • All orders are processed within 24 hours after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation message once your order has been shipped.

  • Please ensure your contact details and shipping address are accurate to avoid delays.

2. Delivery Time

Estimated delivery times may vary depending on your location:

  • UAE: 2 working days

  • GCC Countries: 2–4 working days

  • International Orders: 7–10 working days

Delivery timelines are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Free shipping promotions may be offered from time to time.

  • Any customs duties or taxes for international orders are the responsibility of the customer unless otherwise stated.

4. Order Tracking

  • Once your order has been dispatched, tracking details may be provided via SMS or email (where applicable).

  • If you do not receive tracking information within 2 working days of placing your order, please contact us at info.novurix@gmail.com.

5. Delivery Attempts

  • Our courier partners will attempt delivery to the shipping address provided.

  • If the customer is unavailable, a re-delivery attempt may be made.

  • Incorrect or incomplete addresses may result in delivery delays or additional charges.

6. Delayed or Lost Shipments

While we strive to deliver every order on time, we are not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Customs clearance procedures

  • Incorrect shipping information provided by the customer

If your order is delayed beyond the estimated delivery timeframe, please contact our support team for assistance.

7. Damaged Package on Delivery

If your package appears damaged upon delivery:

  • Record a video while opening the package.

  • Report the issue within 24 hours of receiving your order.

  • This helps us review and process your claim as quickly as possible.

Thank you for choosing Novurix. We appreciate your trust and are committed to providing a smooth, reliable, and hassle-free shipping experience.